CUSTOMER POLICY
Refund & Revision Policy
Effective September 3, 2026
Moment to Melody creates personalized songs and lyric sheets using the story, preferences, and details supplied with each order. Because every order is custom-made and delivered digitally, purchases are generally final, subject to the exceptions below.
Custom digital orders
Refunds are not provided after production begins for a change of mind, accidental purchase, personal taste, or failure to use or download delivered files. Contact us promptly if you entered incorrect information.
One included revision
One reasonable revision may be requested within 7 days after delivery to correct details or improve the song within the original recipient, occasion, story, genre, and selected singer voice. A different recipient, story, genre, or singer voice requires a new order. Additional revisions may be purchased.
Delivery problems
If a file is missing, damaged, or cannot be opened, we will replace it at no charge. If Moment to Melody cannot create or deliver the purchased order, we will refund the amount paid for that order. For a paid 24-hour rush order that is not delivered within 24 hours for reasons within our control, we will refund the rush fee.
Customer information
Customers are responsible for providing a working email address and accurate song details. Time spent waiting for missing information or customer replies does not count toward the stated delivery time.
Payment processing
Any approved refund is returned to the original payment method. PayPal or the customer’s card issuer controls how long the credit takes to appear.
Your legal rights
This policy does not limit any rights that cannot legally be waived. If there is a problem with an order, reply to the email used to deliver the song so we can help.